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Shipping & Returns

Shipping & Returns

Returns Policy

To return items for credit or exchange, please contact us for a return material authorization (RMA). We must be notified within thirty days of the shipping date for claims, refunds, or replacements to be considered. The customer will be responsible for the return shipping charges, except in cases of shipping errors made by EnviroAqua.

Returns will be subject to a 20% restocking fee. All returned items that are hazardous must be packed, labeled, and shipped per DOT requirements. Returns will only be accepted on items that are in original condition and have not been used. If there are any signs of usage or chemical residue on any items, returns will no be accepted. There will be no returns on all electrical items.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

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